Call Center Representative (Long-Term Contract) Job at Insight Global, Los Angeles, CA

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  • Insight Global
  • Los Angeles, CA

Job Description

Day To Day:

An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of working - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday.

Duration: 6-month contract, with very likely extensions up to/over a year on contract before potentially converting perm

Hours: M-F – must be able to work any shift between 7am-7pm

MUST HAVES:

  • HS Diploma
  • 2+ years healthcare call center experience OR front desk experience at doctor’s office with multiple physicians
  • Proficient in EHR/EMR software
  • 2+ years experience scheduling patient appointments for multiple physicians
  • 40+ WPM typing speed

PLUSSES:

  • Proficient in Epic software

-Experience verifying insurances

-Basic experience with Excel and standard workbooks

-Experience with Genesis phone system

Compensation:

$24

Exact compensation may vary based on several factors, including skills, experience, and education.

[Benefit language should be provided by the client since this is for a perm position- if they do not provide it upon our request, we can insert something super generic like "Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law."

Job Tags

Long term contract, Permanent employment, Contract work, Work at office, Remote work, Monday to Friday, All shifts, Shift work,

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