Job Description

Taylor & Francis is an Informa business

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Job Description

We are looking to hire experienced, task oriented, customer focused, reliable Customer Service Representatives with strong communication and systems skills. You will have knowledge of Microsoft programs including Excel, Windows, Word and be computer literate. This position will include a substantial data entry element so the ideal candidate will be task and detail oriented while possessing data entry experience and basic - intermediate MS Excel skills.

What you'll be doing:

• Answering customer emails
• Processing returns based on different customers
• Providing price and availability on returns
• Creating, updating cases status on salesforce
• Following up on written inquiries in a professional manner
• Preparing refunds or credit requests
• Researching problems and making necessary adjustments
• Processing 35 - 55 returns per day
• Being able to read AR screens to determine values needed for tasks
• Researching and resolving all returns related problems
• Researching title availability
• Setting up new accounts and modifying pre-existing accounts
• Processing daily reports
• Transferring, processing, and entering returns
• Processing credit card refunds when needed
• Research returns to for invoices, price, discount, and quantity

Qualifications

What we are looking for:

• 3-5 years combined customer service and/or data entry experience
• Polite and professional mannerisms
• Strong written and verbal communication skills
• Intermediate excel skills level
• Ability to focus and multitask
• Attention to detail is a must
• Analytical expertise preferred
• Prior data entry experience

Additional Information

What we offer in return:

• Hourly pay rate ranging from $24.73 - $27.47 (about $40,000 - $43,500 annually)
• An excellent work/life balance with a fantastic, flexible working culture.
• 15 days paid vacation 
• 10 paid sick days
• 2 Paid floating holidays + paid day off for your birthday each year
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Up to 8 weeks of paid parental leave
• Paid leave for significant life events; i.e. moving or wedding
• Medical, vision, dental, and other voluntary benefits
• 401(k) + employer match
• Seasonal social and charitable events

What you should know: 

• Have the right to live and work in the United States 
• Be located within commuting distance of our Boca Raton office location (2385 NW Executive Center Dr)
• This is a hybrid role that will require the successful candidate to report on site 1x weekly
• Closing Date for applications: 04 February 2026

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact  recruitment@tandf.co.uk

If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life.

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.

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