Digital & Social Media Listening Manager Job at Robert Half, Orlando, FL

UkVaYWVZWW1NMHhZdHhoa0FtcDMyeTMwdHc9PQ==
  • Robert Half
  • Orlando, FL

Job Description

Manager, Digital & Social Media Listening

Location: Altamonte Springs, FL (Remote with occasional in-person meetings / *LOCAL CANDIDATES ONLY)

Salary: $90,000–$110,000

Do you love turning data into stories that drive strategy? We’re looking for a Manager of Digital & Social Media Listening to lead the creation of an enterprise-wide listening program that shapes how we understand and respond to our audiences. This is a high-impact role where your insights will influence brand reputation, customer experience, and strategic decision-making across the organization.

What You’ll Do

  • Build and launch a centralized Digital Listening Center (DLC) from the ground up.
  • Design and implement a comprehensive social and digital listening strategy.
  • Monitor conversations across social media, review sites, forums, and news to uncover trends and emerging issues.
  • Analyze sentiment, share of voice, and conversation volume to provide actionable insights.
  • Create dashboards and reports that inform leadership and guide enterprise decisions.
  • Benchmark brand reputation against competitors and industry standards.
  • Collaborate with cross-functional teams to integrate listening into business strategy.
  • Lead real-time monitoring and escalation during reputational risks or crises.
  • Mentor and develop team members while managing day-to-day operations.

What We’re Looking For

  • Bachelor’s degree in Marketing, Communications, Business, or related field.
  • 7+ years of experience in digital marketing, social media, or related fields.
  • 5+ years managing enterprise-level listening tools (Meltwater, Sprout, Press Ganey, etc.).
  • 3+ years of leadership experience.
  • Strong analytical skills and ability to translate complex data into clear recommendations.
  • Expertise in social platforms (Facebook, Instagram, LinkedIn, TikTok, Reddit, etc.) and reputation management best practices.
  • Comfortable with AI tools and emerging technologies.
  • Exceptional communication skills and confidence presenting to executives.
  • Ability to thrive in a fast-paced environment and manage multiple priorities.

Preferred Skills

  • Knowledge of crisis communication protocols.
  • Familiarity with healthcare regulations and customer experience considerations.

Perks & Benefits

  • Competitive salary and comprehensive benefits.
  • Remote flexibility with occasional in-person collaboration.
  • Opportunities for professional growth and leadership development.
  • Work on high-visibility projects that shape brand reputation and customer experience.

Ready to lead a cutting-edge listening program and make an impact? Apply today and help us transform data into decisions that matter!

Job Tags

Local area, Remote work,

Similar Jobs

Zimmermann

Omnichannel Stock Associate, Tampa Job at Zimmermann

 ...An exciting opportunity exists for an experienced Omnichannel Stock Associate to join our innovative retail team in a full-time position , at our Tampa boutique. Your responsibilities will include day-to-day operations, maximizing sales and striving to provide excellence... 

COMPA Industries, Inc.

Work Control Planner 2 Job at COMPA Industries, Inc.

 ...Experience Requirement Read Before Applying Candidates must meet the following non-negotiable criteria: Must have technical work planning experienceincluding writing step-by-step work instructions for maintenance or construction activities. Must be able to climb... 

V Group Inc.

NG911 - Cyber Security Tools Implementation Engineer Job at V Group Inc.

 ...Job Title: NG911 - Cyber Security Tools Implementation Engineer Duration: 11+ Months Contract Start Date: Jan/05 Location: 2 MetroTech...  ...Engineer Implement solutions for DNS, Email, remote access configuration, integration, performance monitoring, and... 

Kris Lindahl Real Estate

Sales Executive Job at Kris Lindahl Real Estate

 ...Heres what youll never see in most Sales job posts: a shot at something legendary. No recycled titles. No vague promises. No watered-down quotas. Just one rare opportunity. For the right Sales Executive. To join my personal team and build something most people... 

The Trustees of Columbia University in the City of New York

Academic and Student Affairs Advisor Job at The Trustees of Columbia University in the City of New York

 ...good faith and reasonable estimate of the range of possible compensation at the time of posting. Position SummaryThe Academic and Student Affairs Advisor supports the Industrial Engineering & Operations Research "IEOR" Department's academic, student affairs, and...