Job Description

Manager, Digital & Social Media Listening

Location: Altamonte Springs, FL (Remote with occasional in-person meetings / *LOCAL CANDIDATES ONLY)

Salary: $90,000–$110,000

Do you love turning data into stories that drive strategy? We’re looking for a Manager of Digital & Social Media Listening to lead the creation of an enterprise-wide listening program that shapes how we understand and respond to our audiences. This is a high-impact role where your insights will influence brand reputation, customer experience, and strategic decision-making across the organization.

What You’ll Do

• Build and launch a centralized Digital Listening Center (DLC) from the ground up.
• Design and implement a comprehensive social and digital listening strategy.
• Monitor conversations across social media, review sites, forums, and news to uncover trends and emerging issues.
• Analyze sentiment, share of voice, and conversation volume to provide actionable insights.
• Create dashboards and reports that inform leadership and guide enterprise decisions.
• Benchmark brand reputation against competitors and industry standards.
• Collaborate with cross-functional teams to integrate listening into business strategy.
• Lead real-time monitoring and escalation during reputational risks or crises.
• Mentor and develop team members while managing day-to-day operations.

What We’re Looking For

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 7+ years of experience in digital marketing, social media, or related fields.
• 5+ years managing enterprise-level listening tools (Meltwater, Sprout, Press Ganey, etc.).
• 3+ years of leadership experience.
• Strong analytical skills and ability to translate complex data into clear recommendations.
• Expertise in social platforms (Facebook, Instagram, LinkedIn, TikTok, Reddit, etc.) and reputation management best practices.
• Comfortable with AI tools and emerging technologies.
• Exceptional communication skills and confidence presenting to executives.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Preferred Skills

• Knowledge of crisis communication protocols.
• Familiarity with healthcare regulations and customer experience considerations.

Perks & Benefits

• Competitive salary and comprehensive benefits.
• Remote flexibility with occasional in-person collaboration.
• Opportunities for professional growth and leadership development.
• Work on high-visibility projects that shape brand reputation and customer experience.

Ready to lead a cutting-edge listening program and make an impact? Apply today and help us transform data into decisions that matter!

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