Job Description

Our client, a specialty dental practice in Wilmington, DE, is looking for an organized, personable, and customer-focused Dental Patient Coordinator to join their team. This is a full-time, temp-to-hire role offering competitive compensation based on experience.

Schedule: Monday-Friday, no weekends

Responsibilities

• Welcome patients and complete check-in procedures with a positive, professional attitude
• Answer incoming calls, assist with questions, and manage the appointment schedule
• Verify insurance coverage and secure any required authorizations
• Process payments, including co-pays and outstanding balances
• Maintain accurate and confidential patient information in accordance with HIPAA guidelines
• Keep the daily schedule running smoothly by managing patient flow
• Collaborate with clinical staff to support efficient office operations
• Communicate with patients regarding follow-up care, reminders, and scheduling needs
• Ensure the front desk and waiting area remain clean, organized, and presentable

Skills

• High school diploma or equivalent
• At least 5 years of front desk or customer service experience (dental or medical setting preferred)
• Knowledge of dental terminology, procedures, or insurance is a plus
• Experience with dental office software (such as Dentrix, Eaglesoft, or Open Dental) preferred
• Strong communication skills and the ability to multitask in a fast-paced environment
• Professional presentation and excellent attention to detail
• Bilingual in English and Spanish is a plus, but not required

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