Job Description
Our client is currently seeking an Adult Care Facility Complaint Surveyor/Investigator (Clinical) to join their team. This is a full-time, long-term contract position.
Responsibilities Include:
- Conduct on-site and off-site complaint, incident, death, and questionable operations investigations at facilities as assigned.
- Follow all NYSDOH-established protocols pertaining to the assigned investigation, including but not limited to:
- Interviewing residents, staff, and witnesses
- Conducting records reviews
- Site inspection
- Investigation closure process.
- Document all investigation activities in the appropriate data system(s) following all documentation timeline criteria.
- Participate in closures and emergency events as assigned.
- Attend and complete all training, both in person and remotely, as required.
- Obtain Surveyor Minimum Qualifications Test Certification within one year of employment
Qualifications:
- Registered Professional Nurse (RN) licensed and registered in the State of New York with:
- One (1) year of survey or investigation experience, or;
- Three (3) years of professional nursing experience in a post-licensure professional nursing experience, with at least two (2) years of which must have been professional clinical nursing experience in a licensed healthcare facility. A bachelor’s or master’s degree in nursing can be substituted for one year of the required general nursing experience.
- Licensed Practical Nurse (LPN) licensed and registered in the State of New York with two (2) years of survey or investigation experience.
- Surveyor Minimum Qualifications Test Certification, preferred.
- Ability to work both independently and as a part of a team.
- Ability to think critically, incorporating multiple factors into larger concepts.
- Ability to work with and relate to others with customer relation techniques, professionalism, and respect for other cultures.
- Ability to effectively use active listening and interviewing skills.
- Superior organizational and interpersonal skills.
- Ability to consistently interact with individuals, family members, guardians, provider staff, and others appropriately, professionally, and respectfully.
- The ability to function as a part of a diverse work team.
- Exceptional strength in strategic thinking, analysis, problem-solving, organizational leadership, and collaboration.
- Demonstrated ability to establish and execute defined goals and objectives to ensure compliance with performance measures.
- Strong verbal and written communication skills.
- Compassionate and people oriented.
- Proficient with MS Office: Word, Excel, Outlook, PowerPoint.
- Must have a reliable internet connection.
- Must have a valid driver's license and reliable transportation to travel to on-site facility locations and regional office locations.
Hours & Benefits:
- M -F 8:00am-5:00pm
- This role requires 50–60% local travel (reimbursed), with the remaining responsibilities in the office.
- Health Insurance
- PTO, Sick Time, Vacation time
- 401K
Job Tags
Long term contract, Full time, Local area, Remote work,