Customer Service Representative Job at Russell Tobin, Lehi, UT

UjBSYWVvOG5NRWhac2hwbUIyOTkwQ2oydmc9PQ==
  • Russell Tobin
  • Lehi, UT

Job Description

Job title: Member Advocate

Location: Lehi, UT

Duration: 3months / Part Time – Any time in between 09-04pm (22.5 hours in a week)

Pay rate: $19/hr - $19.35/hour

Job Description:

This role includes 1.5 weeks of training to prepare you for success.

As a Member Advocate Contractor, you’ll be the first point of contact to members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you'll do:

  • Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
  • Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
  • Support and cultivate office culture that aligns values and incorporates the outstanding aspects of the team
  • Reporting into a Team Lead, this will be an essential role at Collective Health

Your skills include:

  • Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
  • Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
  • You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
  • Ability to learn new software programs and adapt quickly to new processes
  • You are technologically savvy
  • Maintain composure and compassion when balancing a high volume of tasks

Nice to have:

  • 1+ years of experience in a fast paced work environment
  • 1+ years experience in customer-facing role
  • Bilingual (English/Spanish) is a plus
  • Prior healthcare experience
  • High School Diploma/Bachelor's or Associate's degree preferred

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Job Tags

Part time, For contractors, Work at office,

Similar Jobs

Ron Bell Roofing LLC

Roofing Sales Representative Job at Ron Bell Roofing LLC

 ...Sales Representative Ron Bell Roofing About Ron Bell Roofing For over 40 years, Ron Bell Roofing has been one of Palm Beach Countys most trusted residential roofing companies known for craftsmanship, integrity, and exceptional service. Our business continues to... 

Berkot's Super Foods

Truck Driver Job at Berkot's Super Foods

 ...holidays and beyond. Drivers will be responsible for the safe, efficient, and timely transportation of grocery products between distribution centers, warehouses, and retail store locations. This role ensures product quality and on-time delivery while upholding all company... 

Summers Agency

Work From Home Insurance Sales (Training Provided) Job at Summers Agency

 ...flexibility, strong income potential, and a proven path to leadership. This position is 100% remote. Youll work with warm inbound leads, meet with clients virtually, and guide them through insurance options that fit their needs. Daily Responsibilities: Follow up... 

The Trustees of Columbia University in the City of New York

Academic and Student Affairs Advisor Job at The Trustees of Columbia University in the City of New York

 ...good faith and reasonable estimate of the range of possible compensation at the time of posting. Position SummaryThe Academic and Student Affairs Advisor supports the Industrial Engineering & Operations Research "IEOR" Department's academic, student affairs, and... 

Confidential RE Company

Marketing Manager Job at Confidential RE Company

 ...Marketing Manager - Commercial Real Estate Location: Orange County, CA (On-Site) Employment Type: Full-Time | Non-Exempt A leading...  ...materials including presentations, offering materials, digital assets, and property collateral Support listing accuracy and...