Customer Service Representative Job at Russell Tobin, Lehi, UT

UjBSYWVvOG5NRWhac2hwbUIyOTkwQ2oydmc9PQ==
  • Russell Tobin
  • Lehi, UT

Job Description

Job title: Member Advocate

Location: Lehi, UT

Duration: 3months / Part Time – Any time in between 09-04pm (22.5 hours in a week)

Pay rate: $19/hr - $19.35/hour

Job Description:

This role includes 1.5 weeks of training to prepare you for success.

As a Member Advocate Contractor, you’ll be the first point of contact to members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you'll do:

  • Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support
  • Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
  • Support and cultivate office culture that aligns values and incorporates the outstanding aspects of the team
  • Reporting into a Team Lead, this will be an essential role at Collective Health

Your skills include:

  • Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
  • Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
  • You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
  • Ability to learn new software programs and adapt quickly to new processes
  • You are technologically savvy
  • Maintain composure and compassion when balancing a high volume of tasks

Nice to have:

  • 1+ years of experience in a fast paced work environment
  • 1+ years experience in customer-facing role
  • Bilingual (English/Spanish) is a plus
  • Prior healthcare experience
  • High School Diploma/Bachelor's or Associate's degree preferred

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Job Tags

Part time, For contractors, Work at office,

Similar Jobs

Brooksource

Junior Software Engineer Job at Brooksource

 ...wide-visibility for one of our enterprise-level clients in the health insurance space....  ...reading and apply! Qualifications: Entry level (0-3 years) of programming experience...  ...backend of applications. Bachelors degree in CS or equivalent work experience... 

System 2 Thinking, LLC

Title Insurance Sales Executive Job at System 2 Thinking, LLC

National Title Agency | Established Book of Business Required We are seeking an experienced Title Insurance Sales Executive with a proven, transferable book of business to join a nationally licensed title agency with a strong operational, underwriting, and compliance...

PMCS Group, Inc.

Construction Project Manager Job at PMCS Group, Inc.

 ...hours annually (vacation/sick time), accrual starts on day one, available after 30 days. ~ Holidays : 8 paid holidays per year, including New Years Day, Thanksgiving, and Christmas. ~ Insurance : 100% coverage for employees Medical, Dental, and Vision, with... 

CARAA

Social Media Associate Job at CARAA

JOB DESCRIPTION YOU MUST BE PHYSICALLY LOCATED IN NEW YORK CITY IN ORDER TO APPLY FOR THIS ROLE Want to be part of growing a successful next generation fashion and consumer brand? Caraa creates elevated, functional bags designed for real lifefrom the city streets...

The Growler

Beer Buyer/Bartender Job at The Growler

 ...and making them feel at home. Who you are: Youre equal parts beer nerd, creative thinker, and people person. You stay curious about...  ...s new in the world of craft beer and cocktails from emerging breweries and trends to classic brewing styles and techniques. Youre...