Job Description

Patient Service Representative

Pride Health is hiring a Patient Service Representative for one of its clients in Boston, Massachusetts.

This is a 3-month contract with a possible extension, with competitive pay and benefits.

Location – Boston, Massachusetts (02215).

Length of assignment - 3 months (Possibility of Extension)

Pay range - $20 - $23 per hour.

Shift and Schedule - Monday-Friday 8-4:30 or earlier.

Job Summary

• Answering and screening incoming patient phone calls, confirming/notifying patients of scheduled appointments such as consultations, follow-ups, or simulation appointments via letters and/or phone calls.
• Checking in patients for appointments.
• Obtaining patient information and materials from referral sources (prior imaging, reports/pathology).
• Coordinating patient appointments appropriately with imaging and pre-admission testing (PAT) appointments.
• Maintaining physicians' clinical (Epic EMR) and administrative schedules and calendar (Outlook).

Requirements

• High School diploma or GED required.
• Associate's degree preferred.
• 2-3 years of experience in a front desk or administrative role, preferably in a healthcare setting required.
• The candidates must have EPIC experience.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Ability to maintain a calm and professional demeanor in a fast-paced environment.
• Basic knowledge of insurance verification and payment collection

Benefits Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.

Equal Opportunity Employer As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

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