Call Center Supervisor – Pacer Call Center Practice
Location: Pottstown, PA 19464 (Onsite).
Employment Type: Full-Time
Experience Required: 3–5 years in call center leadership
Industry Preferred: Healthcare, Health Plans, PBM, Customer Service Operations
About Pacer
Pacer Staffing supports enterprise clients with large-scale, performance-driven contact center talent. Our Call Center Practice provides Customer Service Advocates (CSAs) to our clients and we are expanding our leadership team to support this growing line of business.
We are looking for a Call Center Supervisor who can coach, develop, and support our remote CSA workforce while partnering closely with Account Management, HR, Delivery, and client-side leadership to drive high performance and retention.
Position Summary
The Call Center Supervisor will oversee a team of remote Customer Service Advocates assigned to healthcare contact center programs. This leader is responsible for monitoring performance, coaching associates, reinforcing expectations, driving quality, and ensuring alignment with client standards—including HIPAA, attendance compliance, professionalism, and performance metrics.
This role plays a critical part in our success and will directly shape the growth, consistency, and quality of the Call Center Practice.
Key Responsibilities
People Leadership & Coaching
Performance Management
Training & Onboarding
Operational Excellence
Client Partnership
Qualifications
What We Offer
Ideal Candidate Profile
You’re a coach-first leader who thrives in fast-paced customer service environments. You build engaged, high-performing teams through communication, accountability, empathy, and structure. You’re confident partnering with clients, enforcing standards, and supporting associates every step of the way.
You are passionate about helping people succeed—and understand how to elevate performance in a healthcare call center environment.
...strategy, we are currently seeking a skilled and experienced Concrete/Asphalt Superintendent to join our dynamic Parking Lot Services... ..., schedule, and within budget. Supervise concrete pouring, finishing, and curing processes to meet project standards and quality expectations...
Job Title: Technical Artist Type: Full time Who We Are : Disbelief is a game development studio focusing on contracting and consulting services. Weve worked with both AAA and independent studios to help their projects ship. Notable projects weve worked on ...
...The Project Manager will have responsibility for customer accounts that will contribute to the growth of the company. The focus of this role will be on the Project Management of mid to large commercial projects while promoting CC&Ns goals, values, and objectives. Essential...
...responses with appropriate executive support Weekly review of lead radar websites list Assist with award submissions Update social media plan and posting schedule, artwork, etc in coordination with the Director of Marketing Update website in coordination with...
...flexibility, strong income potential, and a proven path to leadership. This position is 100% remote. Youll work with warm inbound leads, meet with clients virtually, and guide them through insurance options that fit their needs. Daily Responsibilities: Follow up...