Job Description

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.

Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Client Specialist is responsible for partnering with the store leader to achieve store sales and maximize profitability through effective management of the store team and implementation of company policies.

The Responsibilities:

• Demonstrate strong business acumen through KPI’s; partnering with the store leader to develop and support business driving strategies inclusive of analyzing available sales reports and data.
• Partner with the store leader to propose events/incentives that will continue to grow the customer base, with particular emphasis on building the local market.
• Ambitious; proactively seek to exceed/achieve customer expectations to secure an annual $1 million book.
• Act as a Brand ambassador; an expert in product and craftsmanship.
• Partner with the SSC CRM team to curate and produce client lists to ensure Tulip Influenced Sales.
• Continuously seek to enhance customer journey, provide expert knowledge of brand history, product and Theory for Good commitments.
• Manage client databases; ensure the team maintains constant client communication through utilizing their clienteling tools.
• Resolve all client problems and complaints quickly and effectively.
• Partner with SSC to drive VOS initiatives i.e. GWP & retail event marketing.
• Demonstrate strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful.
• Actively participate in community/store activities.

The Essentials:

• 5-7 years of proven experience of working in a similar position ideally for a premium or luxury brand.
• Mandarin Chinese language fluency strongly preferred
• KPI focused, experience of driving sales to meet or exceed commercial targets.
• Dynamic interpersonal and communications skills, both verbal and written.
• Highly- motivated by driving business in a fast-paced, innovative environment.
• Business owner mindset with an entrepreneurial spirit; able to confidently make and suggest solutions, driving change where appropriate.
• Independent work ethic, time management skills, and personal accountability.
• Computer skills to operate a point of sale system, experience with teamwork is a plus.
• Demonstrable experience of partnering with corporate stakeholders such as Buying and Merchandising, Communications, HR, and Finance.
• Demonstrable customer management experience, able to drive clienteling initiatives and customer experiences to meet commercial expectations.
• Working knowledge of (list computer programs we use and spreadsheets).

Salary range: $21/hr - $23/hr*

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.

For information regarding how we handle your personal information and to exercise your rights under the California Consumer Privacy Act, please see our Privacy Policy at Theory.com and Helmutlang.com.

Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply directly through our job posting.

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