Job Description

COMPANY OVERVIEW:

Diversified Building Services, LLC (DBS) is a Connecticut-based, family-owned business enterprise providing high-quality janitorial services for over three decades. With over 1,000 employees, DBS offers extensive client retention through consistent service delivery and immediate response to issues. Our commitment to safety, effective communication, and client satisfaction sets us apart in the service industry. Join our team and help us maintain the highest standards of service quality and safety in general cleaning!

JOB SUMMARY:

We are seeking a proactive and detail-oriented Supervisor to join our team in Buffalo, NY. This position will oversee the cleaning operations of the fitness facilities in charge. The ideal candidate will work closely with the Fitness Area Manager and the Director of Operations to coordinate service operations, build and maintain strong client and internal relationships, oversee training programs, conduct inspections, and ensure that the highest standards of service and safety are consistently upheld across the facilities. You will be responsible for managing day-to-day operations, effectively implementing management decisions within your area of responsibility, and focusing on key operational priorities. As this facility operates 24/7, this role demands flexibility, adaptability, and the ability to work effectively in a fast-paced, dynamic environment. The successful candidate must effectively manage changing priorities and maintain seamless operations at all times.

KEY RESPONSIBILITIES:  

Operational

• Manage work schedules, inventory of cleaning supplies, timesheets, utilities, sick days, and hiring processes to ensure seamless operations, coordinate with clients for compliance with safety standards, and oversee accurate timekeeping for payroll.
• Perform routine inspections of work areas to ensure cleanliness standards are met or exceeded, document findings, and implement corrective actions as needed.
• Conduct on-site inspections to verify compliance with customer needs and address any concerns promptly.
• Enforce and update company policies to maintain a clean, safe, and compliant work environment.
• Maintain detailed records of cleaning schedules, procedures, and safety protocols.
• Regularly update and improve standard operating procedures (SOPs) and work instructions.
• Identify and address the root causes of operational issues, applying root cause analysis techniques, and ensuring preventive measures are in place to avoid recurrence.
• Prepare and submit comprehensive performance reports to upper management, detailing achievements, challenges, and plans for improvement.
• Perform other projects and related duties as assigned by management to contribute to the overall success and efficiency of the operation.

Training & Development

• Train employees in effective cleaning techniques, proper use of equipment, and adherence to routines.
• Hold regular training updates to keep staff informed about new methods and routines.
• Conduct safety training for all employees, including new hire orientation and ongoing safety training, to ensure a safe and compliant workplace
• Set clear performance goals for employees and provide constructive feedback and coaching to help them meet these goals.
• Oversee the recruitment process, from attracting candidates to onboarding new hires and ensure they are properly integrated into the team and provide necessary training.
• Facilitate continuous learning and development opportunities to enhance employee skills and operational efficiency.

Workplace, Environment, Client Relationships

• Monitor inventory levels of supplies and equipment, coordinating with suppliers or customers to place orders as needed.
• Maintain accurate records of service activities and drive continuous improvement in operational efficiency.
• Respond to urgent service needs and provide hands-on support where required.
• Build and maintain strong client and internal relationships to ensure operational success and high service quality.
• Address and resolve operational issues promptly and efficiently, ensuring smooth transitions when starting services in new facilities.
• Facilitate effective communication between supervisors, staff, and the Area Manager, ensuring that everyone is aligned with the company's objectives and client expectations.

KEY COMPETENCIES:

• Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
• Communication Skills: Excellent verbal and written communication abilities.
• Problem-Solving: Strong problem-solving abilities and a solution-focused mindset.
• Interpersonal Skills: Ability to build and maintain client and internal relationships.
• Adaptability:  Flexibility to adapt to changing priorities and work environments.
• Attention to Detail: High level of accuracy and attention to detail in tasks.
• Client Focused:  Strong commitment to client satisfaction and service excellence.
• Leadership: Demonstrated leadership skills with the ability to guide and motivate teams.
• Teamwork: Ability to work independently and collaboratively as part of a team.
• Flexibility: Ability to adapt to schedules according to customer needs.

PAY

• From $60,000.00 annually

BENEFITS

• 401(k)
• Health Insurance
• Health Savings Account
• Paid Time Off

SCHEDULE

• Extended hours
• Monday to Friday
• Weekends as Needed

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